FAQs

Frequently Asked Questions (FAQ)
Welcome to the Zorra FAQ section! We’ve compiled answers to the most common questions to provide you with quick, helpful information about our store, products, and services.

GENERAL QUESTIONS

Q: What is Zorra?
A: Zorra is your premier online destination specializing in stylish handbags and shoulder bags. Our collection perfectly balances modern elegance with everyday practicality, making our bags the ideal choice for both daily use and special occasions.

Q: What materials are your bags made from?
A: We take pride in our craftsmanship. Our bags are expertly crafted using high-quality materials, including durable premium leather and carefully selected fabric linings. Every product is designed to offer exceptional style, comfort, and long-lasting durability.

Q: How can I contact Zorra customer support?
A: We are always here to help! You can reach our dedicated 24/7 support team through the "Contact Us" page on our website, by emailing us at support@zorra.shop, or by giving us a call at +1 (631) 716-1186.

ORDERING AND SHIPPING

Q: How do I place an order on Zorra?
A: Shopping with us is simple. Browse our website, select your favorite handbag or shoulder bag, add it to your cart, and proceed to checkout. Follow the secure steps to enter your details and complete your order.

Q: When will my order be shipped?
A: We work fast to get your new bag to you! Here is our standard shipping timeline:

  • Order Cut-Off Time: 5:00 PM (EST)
  • Handling/Processing Time: 1–2 business days (Monday–Friday)
  • Transit Time: 4–6 business days (Monday–Friday)
  • Total Delivery Time: Typically 5–8 business days from the moment you place your order.
    (Note: Orders placed after the 5:00 PM cut-off will begin processing on the next business day).

Q: What are the shipping costs?
A: We are thrilled to offer FREE Shipping on all orders within the United States. There are absolutely zero hidden fees your order is delivered straight to your doorstep at no extra cost.

Q: Can I track my order?
A: Absolutely! As soon as your order is dispatched, we will send you a tracking number. You can use our "Track Your Order" page to get real-time updates on your package's journey.

Q: What payment methods does Zorra accept?
A: We prioritize your security. At checkout, we accept the following encrypted payment methods:

  • PayPal
  • Venmo

RETURNS AND EXCHANGES

Q: What is the Zorra return policy?
A: We want you to love your purchase! That is why we offer a 30-Day Hassle-Free Return Policy. If you are not completely satisfied, you may request a return within 30 days of receiving your item. Please review our official Return Policy page for complete instructions and eligibility.

Q: How do I initiate a return or exchange?
A: To start the return or exchange process, simply reach out to us via our "Contact Us" page or send an email directly to support@zorra.shop with your order number and the reason for the return. Our team will guide you through the next steps.

OTHER QUESTIONS

Q: Can I change my shipping address after placing an order?
A: Yes, but only if your order has not been shipped yet! Please contact our support team immediately if you need to make an address correction. Once an order has been dispatched from our facility, we are unable to change the destination address.

Q: Do you offer gift cards?
A: At this time, we do not offer gift cards, but we are actively working on introducing them in the near future. Keep an eye on our website for updates!